The amount you said doesn't match with what we saw. This is not the only reason we won't we able to revoke your money, so you don't need to check your logs over and over to find out a matching amount. I'm sorry we cannot help you. And a tip: NEVER believe a player when they claim to be staff. ALWAYS let them proof it first, and if they can't, you should report them for staff impersonation. Thank you for your patience, it took us a little time to settle this case.
Case closed without any action taken.